| Service Provider | Tokashiki Co., Ltd. |
|---|---|
| Operations Manager | Tsuyoshi Oshiro |
| Location | Head Office: 156 Aharen, Tokashiki Village, Okinawa Shop: 3-14-2 Tomari, Naha City, Okinawa |
| Reservations / Inquiries | TEL : 098-860-5860 FAX : 098-860-5822 |
| toiawase@nagannu.com | |
| Business Hours | 8:00 – 17:00 JST (Naha office operating days only) E-mail and FAX accepted 24 hours |
| Shop Closed | Sundays and public holidays |
| Reservation Methods | Online, phone, or FAX |
| Additional Fees | Tokashiki Village Environmental Cooperation Tax |
| Payment Methods | Credit card / Cash |
| Payment Timing | For advance reservations by credit card, payment is made at the time of reservation. For on-site payment, pay by credit card or cash on the day of use. |
| Service Delivery | On the day of your visit |
| Returns & Refunds | If the tour is cancelled due to bad weather or other circumstances, a full refund will be provided to guests who have paid in advance. |
| Handling of Personal Information | All personal information provided by customers will be strictly managed. Except in cases of legitimate reason, personal information will not be shared with third parties in an identifiable form. |
| Cancellation Policy | ● Please contact us by phone or email. ● Cancellation Fees Should you need to cancel your reservation at your convenience after booking, the following cancellation fees will apply: · Day before your visit: 50% of the base fee · Day of your visit: 100% of the base fee ※ No cancellation fee will be charged if you contact us two or more days before your visit. |